Full-Time/Permanent

Company description

Since our inception in 2009, Managedfuture’s mission has been to provide our customers with complete technology solutions. At Managedfuture, we build solutions that last. Our team designs a perfectly balanced technology plan tailored to your needs, so that you can keep working seamlessly. The methods we use are always effective and efficient, because we value your time just as much as you do. As a Microsoft partner, Managedfuture can provide you with everything you need right from the start. You’ll never need to go anywhere else, because we’ve got you covered from security to cloud and everything in between. We take care of everything, so that you don’t have to.

Job description

The key responsibility of the Desktop Support Analyst is to provide technical support for all global Managedfuture clients including, troubleshooting of Macs, PCs, printers, and software applications. 

WHAT YOU'LL BE DOING:

• Provides technical support, responds and completes help desk tickets as submitted by end-users
• Setup and onboarding of new clients including accounts, hardware, and software
• Test and install computer software applications
• Interface with third party vendors to resolve certain hardware or software issues
• Assist in the organization and inventory of all hardware and software resources for clients
• Develop and maintain required end user documentation
• Provides emergency on-call support on a rotating schedule
• Other duties as assigned by Supervisor

WHAT IS REQUIRED TO APPLY?

• Bachelor's degree in Computer Science or related field; or an associate degree and 1-2 years related experience; or equivalent combination of education and experience.
• A+, Network+, and current Windows certifications preferred
• Excellent fluency in English
• Customer-oriented mindset with exceptional customer service skills required
• Must be highly motivated, able to work with high energy, and have a can-do attitude.
• Ability to learn quickly and adapt to an ever-changing environment.
• Must have effective communication skills, both oral and written, with internal co-workers and clients
• Ability to troubleshoot hardware and software computer problems
• Ability to work independently, anticipate workload, set priorities and plan and organize to complete work on a timely basis.
• Interpersonal skills and ability to contribute to a positive work environment.
• Attention to detail
• Ability to be accountable, dependable, and thorough
• Ability to be adaptable and flexible
• Ability to work collaboratively on a team

Please email your resume and cover letter to careers@managedfuture.net with the title of the position you wish to apply for.

Full-Time/Permanent

Company description

Since our inception in 2009, Managedfuture’s mission has been to provide our customers with complete technology solutions. At Managedfuture, we build solutions that last. Our team designs a perfectly balanced technology plan tailored to your needs, so that you can keep working seamlessly. The methods we use are always effective and efficient, because we value your time just as much as you do. As a Microsoft partner, Managedfuture can provide you with everything you need right from the start. You’ll never need to go anywhere else, because we’ve got you covered from security to cloud and everything in between. We take care of everything, so that you don’t have to.

Job description

Managedfuture is looking for a qualified On-site Technician to install, maintain, and repair computers and networks. As the On-site Technician, you must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately, as well as possess a great problem-solving skill set to fix issues and ensure functionality. 

WHAT YOU'LL BE DOING:

• Maintaining and repairing technological equipment
• Install well-functioning LAN/WAN and other networks, as well as manage their components
• Setup and onboarding of new clients including accounts, hardware, and software
• Responsible for installation, configuration, maintenance, and troubleshooting of user PC's on-site
• Test and install computer hardware applications
• Assist in the organization and inventory of all hardware and software resources for clients
• Develop and maintain required end user documentation
• Performs hands-on fixes at the desktop level, including installing hardware, software, and configuring systems and applications
• Support printers, audiovisual and peripherals
• Other duties as assigned by Supervisor

WHAT IS REQUIRED TO APPLY?

• Related associate’s degree, trades certification, or equivalent experience 
• A+, Network+, and current Windows certifications preferred
• Excellent fluency in English
• Thorough knowledge of security and data privacy principles
• Cabling and network set-up experience preferred
• Must be highly motivated, able to work with high energy, and have a can-do attitude.
• Ability to learn quickly and adapt to an ever-changing environment.
• Ability to troubleshoot hardware and software computer problems
• Ability to work independently, anticipate workload, set priorities and plan and organize to complete work on a timely basis.
• Interpersonal skills and ability to contribute to a positive work environment.
• Attention to detail
• Ability to be accountable, dependable, and thorough
• Ability to be adaptable and flexible
• Ability to work collaboratively on a team
• Practice of being able to set the highest standards of integrity and ethics

Co-op/Internship - Full-Time

Job Description

A 4-month internship opportunity starting September 2020 for a current post-secondary student. The Network Support Intern will be required to assist with the maintenance and development of networks that are both functional and secure. This role requires a positive attitude toward learning and taking on new challenges as they arise. Additional duties may be assigned by the Senior Network Engineer as needed.

Responsibilities

• Resolve Level 1 & 2 support issues including workstations, network issues, and cloud services
• Provide assistance with server migrations and infrastructure changes as needed
• Support and troubleshoot functional networks (LAN, WLAN, WAN)
• Assist with Active Directory and Domain controller maintenance
• Assist with email and phone (VoIP) communication systems configuration, maintenance, and troubleshooting
• Configure, install, and update software per company guidelines
• Assist with configuration and installation of servers, routers, firewalls, and other network devices
• Assist with network integrity and performance monitoring
• Provide timely and professional communication to end users and leadership as needed
• Assist with generating and maintaining technical documentation
• Setting up and configuring new desktops and users (Ability to lift up to 25 lbs and to assist with desktop moves and re-cabling)
• Learn to troubleshoot network issues, desktop application issues, security issues (Anti-virus, malware, etc)
• Learning remote support to global users

Requirements

• Cross-platform knowledge (Windows and Linux OS’s) is needed
• Networking: LAN, WAN, TCP/IP, DHCP, DNS, Active Directory
• Security: Data & Network security
• Messaging: POP3/IMAP/SMTP; Exchange; MS Exchange
• Hardware: Desktops, Laptops, Printers/Copiers/Fax;
• Virtualization: Server and Desktop virtualization technology
• Applications: Basic Desktop applications (Data Recovery tools, Microsoft Office, etc)
• Telecommunication: Data and voice circuits; Phones; Mobile devices
• Basic understanding of network design/architecture is essential
• Ability to follow troubleshooting best practices when faced with new software/environments.

Preferred Skills

• Ability to work and complete tasks with limited on-site supervision. 
• Strong communication skills with remote leadership concerning status of assigned tasks. CompTIA A+, Network+, and/or Security+ are preferred. 
• Experience maintaining or managing phone/VoIP systems is a plus.
• Additional language is a bonus.

The successful intern must be:

• Currently enrolled in an accredited post-secondary institution.
• Pursuing a diploma or degree in networking or equivalent discipline.
• Returning to school for a minimum of one semester following the completion of the internship.
• Responsible for all potential relocation expenses and living arrangements. Available and willing to commit to the proposed internship duration at a full-time
• capacity.
• Authorized to legally work full-time in Canada.
• As an equal opportunity employer, Managedfuture is committed to diversity, inclusion, and accessibility. We encourage all qualified candidates to apply.

Please email your resume and cover letter to careers@managedfuture.net with the title of the position you wish to apply for. 

Full-Time/Permanent

Company description

Since our inception in 2009, Managedfuture’s mission has been to provide our customers with complete technology solutions. At Managedfuture, we build solutions that last. Our team designs a perfectly balanced technology plan tailored to your needs, so that you can keep working seamlessly. The methods we use are always effective and efficient, because we value your time just as much as you do. As a Microsoft partner, Managedfuture can provide you with everything you need right from the start. You’ll never need to go anywhere else, because we’ve got you covered from security to cloud and everything in between. We take care of everything, so that you don’t have to.

Job description

Managedfuture is looking for a qualified Systems Administrator to install, maintain, and repair computers and networks. As the Systems Administrator, you must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately, as well as possess a great problem-solving skill set to fix issues and ensure functionality. 

Responsibilities:

• Maintaining and repairing technical equipment
• Install well-functioning LAN/WAN and other networks, as well as manage their components.
• Test and install computer software applications
• Setup and onboarding of new clients including accounts, hardware, and software
• Responsible for installation, configuration, maintenance, and troubleshooting of user PC's on-site
• Test and install computer hardware applications
• Assist in the organization and inventory of all hardware and software resources for clients
• Develop and maintain required end user documentation
• Performs hands-on fixes at the desktop level (3), including installing hardware, software, and configuring systems and applications
• Project work as required – managed services assistance, one-time setups, cabling, etc.
• Assist with data center maintenance and upkeep
• Other duties as assigned by Supervisor

Qualifications & Requirements?

• Bachelor's degree in Computer Science or related field; or an associate degree and 1-2 years related experience; or equivalent combination of education and experience.
• Related associate’s degree, trades certification, or equivalent experience
• A+, Network+, and current Windows certifications i.e. (MTS, MCSA, MCSE) preferred
• Excellent fluency in English
• Thorough knowledge of security and data privacy principles
• Cabling and network set-up experience preferred
• Must be highly motivated, able to work with high energy, and have a can-do attitude
• Ability to learn quickly and adapt to an ever-changing environment.
• Ability to troubleshoot hardware and software computer problems
• Ability to work independently, anticipate workload, set priorities and plan and organize to complete work on a timely basis.
• Interpersonal skills and ability to contribute to a positive work environment.
• Attention to detail
• Ability to be accountable, dependable, and thorough
• Ability to be adaptable and flexible
• Ability to work collaboratively on a team
• Practice of being able to set the highest standards of integrity and ethics

Please email your resume and cover letter to careers@managedfuture.net with the title of the position you wish to apply for.